Sorry about that! Please make sure you’re using the following link:. https://www.ferapets.com/tools/recurring/login/. If you are encountering difficulties logging into your account, please ensure that you are using the email address associated with y
You can manage your subscriptions directly through our website. Please use the 'Manage My Subscription section, which allows you to change your order frequency, pause, or cancel your subscription. Feel free to contact us at, customerservice@ferapets.
We are happy to assist with instructions on how to cancel your subscription. 1. Login into your account [https://www.ferapets.com/tools/recurring/login/]. 2. Click [Manage subscriptions]. 3. Click on the product you'd like to manage. 4. Click [Cancel
Once an order is placed, we are unable to make changes to it. However, if you need to update your shipping address or cancel your order, please contact our customer support team immediately after placing your order ([email protected]). Whi
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. Subscriptions are not eligible.
We offer a 30-day guarantee on our products. If you wish to return an unopened product, please contact us ([email protected]) with your order number, and we'll provide a prepaid return label. Once we receive the product back, we'll process
If you received the incorrect product, please reach out to us at [email protected]. We will verify your order details and provide a prepaid return label to send the incorrect product back. Rest assured we will make sure you get the correct
Totally get it! We’d love for you to fill out our online form here- once our team reviews your information, they will reach out with any additional questions. Thank you!
We invite professionals, retailers, and those interested in officially reselling our products to connect with us through our Wholesale Inquiry Form. Please keep in mind that, at this time, we do not partner with third-party logistics providers, Amazo